Terms of Service

Last Updated: August 18, 2026

Overview

This website, getrenewell.com (the “Site”), is operated by ECOM GOD GROUP LIMITED, trading as Renewell (“Renewell,” “we,” “us,” or “our”). The Site, together with its content, features, products, customer accounts, subscriptions and related services, is referred to in these Terms as the “Services.” The Services are powered by Shopify, which provides the ecommerce platform that enables us to offer them to you.

These Terms of Service (“Terms”) govern your access to and use of the Services and your purchases from Renewell. They incorporate our Privacy Policy, Refund Policy, Shipping Policy, and Subscription and Cancellation Policy. If you enroll in a mobile messaging program, the Mobile Messaging Terms also apply.

Please read these Terms carefully. By accessing or using the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services or place an order.

Nothing in these Terms excludes, restricts, or modifies a right or remedy that cannot lawfully be excluded, restricted, or modified under the consumer laws that apply where you live.

1. Eligibility and Accounts

You must be at least the age of majority in your place of residence and have legal capacity to enter into a contract to place an order or start a subscription. If you allow a minor dependent to use the Services on a device you own or control, you remain responsible for that use to the extent permitted by law.

You may be asked to provide information including your name, email address, billing information, payment information, and shipping address. You represent that information you provide is accurate, current, and complete and that you are authorized to provide and use it.

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for activity under your account. Notify us at info@getrenewell.com if you believe your account has been accessed without authorization. You may not sell, transfer, assign, or license your account to another person.

2. Products and Information

We make reasonable efforts to describe and display our products accurately. Images are illustrative, and colors, packaging, size, or appearance may vary because of screen settings, product updates, or normal production variation. Product descriptions, availability, and prices may change without notice. We may discontinue a product or limit quantities available to a person, household, geographic area, or jurisdiction, subject to applicable law.

Information on the Site is provided for general informational purposes. Product information is not medical advice and is not a substitute for advice from a qualified healthcare professional. Consult an appropriate healthcare professional before using a product if you are pregnant or nursing, take medication, have a medical condition, or have concerns about whether a product is suitable for you. Stop use and seek appropriate advice if you experience an adverse reaction. Individual experiences vary, and reviews or testimonials do not guarantee a particular result.

Any product-specific directions, warnings, ingredient statements, and labels form part of the product information and should be followed.

3. Orders and Contract Formation

When you submit an order, you offer to purchase the selected products subject to these Terms. Receipt of an order acknowledgement does not necessarily mean that we have accepted the order. We may accept, decline, or cancel an order where reasonably necessary, including because a product is unavailable, payment cannot be authorized, information appears inaccurate, the order appears fraudulent or intended for unauthorized resale, or we cannot deliver to the address provided.

A contract for an order is formed when we send confirmation that the order has been accepted or dispatched. If we decline or cancel an order after taking payment, we will refund the amount charged to the original payment method.

Please review your order carefully before submitting it. We may be unable to change or cancel an order after it enters processing or dispatch. Contact info@getrenewell.com as soon as possible if you need help.

Products are sold for personal or household use, not for commercial resale or export. We may limit or cancel orders that reasonably appear to be placed for resale.

4. Prices, Taxes, and Payment

The price charged is the price displayed at checkout when you place the order, subject to correction of an obvious error. Prices and promotions may change without notice and may be subject to separate promotional terms. If promotional terms conflict with these Terms, the promotional terms control for that promotion.

Renewell currently offers free tracked shipping to the markets listed in our Shipping Policy. The checkout will show the total payable before you submit the order. As stated in our current Shipping Policy, applicable import duties and taxes for supported destinations are covered in the price paid; you should not be asked for an additional delivery payment. If a checkout disclosure for a particular destination expressly states otherwise, that disclosure will be presented before purchase and will control to the extent permitted by law.

By providing a payment method, you represent that you are authorized to use it and authorize Renewell, Shopify, and the relevant payment processors to charge it for your order. For subscriptions, this authorization includes recurring charges as disclosed at checkout and in the Subscription and Cancellation Policy.

If we discover an obvious pricing or description error before dispatch, we may contact you for instructions or cancel the order and refund the payment. We will not substitute a higher price without your agreement.

5. Shipping and Delivery

We currently deliver to the United Kingdom, Canada, Australia, New Zealand, and the United States. Shipping is free and tracked for orders to supported destinations. Processing and estimated delivery times, tracking, customs information, and procedures for delayed, missing, damaged, or incorrectly addressed shipments are set out in our Shipping Policy.

Delivery dates are estimates, not guarantees. We are not responsible for delay caused by events beyond our reasonable control, but this does not affect remedies that applicable consumer law gives you for late or failed delivery.

You are responsible for providing a complete and accurate delivery address. Any transfer of title or risk of loss will occur only as permitted by the mandatory consumer law applicable to your purchase. Nothing in these Terms shifts to you a risk that the law requires Renewell to bear before delivery.

6. Returns, Refunds, and the 90-Day Guarantee

Returns, replacements, refunds, damaged or incorrect goods, subscription renewals, and Renewell’s first-order 90-day guarantee are governed by our Refund Policy. The 90-day guarantee is a voluntary benefit in addition to, and does not replace, any mandatory statutory rights or remedies.

7. Subscriptions and Automatic Renewal

If you choose a subscription option, your subscription automatically renews at the price and interval disclosed at checkout and in your order confirmation until you cancel. By subscribing, you authorize recurring charges to your selected payment method for each renewal, together with applicable taxes, as disclosed before purchase.

There is no minimum subscription commitment. You may pause, reschedule, or cancel through your customer account where that functionality is available or by emailing info@getrenewell.com. Cancel before the next renewal is processed to prevent the next recurring charge. Cancellation does not automatically reverse an order or charge that has already been processed; refund eligibility for an existing order is governed by the Refund Policy.

Additional subscription terms, including price-change notices, failed payments, and the distinction between cancellation and refunds, are in our Subscription and Cancellation Policy.

8. Intellectual Property

The Services and their content—including text, graphics, photographs, videos, product names, logos, designs, software, and arrangement—are owned by or licensed to Renewell and are protected by applicable intellectual-property laws. Shopify’s names and marks belong to Shopify or its licensors.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, republish, publicly display, sell, exploit, reverse engineer, or create derivative works from the Services except with our prior written permission or as permitted by law. No rights are granted except those expressly stated.

9. Third-Party Tools and Links

The Services may provide access to third-party tools or links. Third-party services are governed by their own terms and privacy notices. We do not control and are not responsible for third-party websites, content, products, or services. Review the relevant third party’s terms before using them. This section does not limit liability that cannot lawfully be limited.

10. Relationship with Shopify

Renewell is powered by Shopify, but products purchased from the Site are sold by Renewell, not Shopify. Shopify provides the ecommerce infrastructure and may process information as described in our Privacy Policy and Shopify’s applicable privacy notices. To the fullest extent permitted by law, Shopify is not responsible for sales made by Renewell or for products purchased from Renewell. Nothing in this section limits rights you may have directly against Shopify under applicable law or Shopify’s own terms.

11. Reviews, Feedback, and Submissions

If you submit a review, image, video, suggestion, idea, or other content (“Submission”), you retain any ownership you have but grant Renewell a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display the Submission in connection with operating, improving, and marketing Renewell and the Services. This license continues for as long as reasonably necessary for those purposes, subject to applicable privacy and consumer laws.

You represent that you have the rights needed to provide the Submission; it is accurate to the best of your knowledge; it does not infringe another person’s rights or contain unlawful, defamatory, deceptive, or malicious material; and you have disclosed any compensation or incentive connected with it. We may moderate or remove Submissions but have no obligation to do so. You remain responsible for your Submission.

12. Errors and Updates

The Services may occasionally contain errors, inaccuracies, or omissions relating to descriptions, prices, promotions, availability, shipping, or other matters. We may correct them and update information, subject to accepted orders and applicable law. Nothing in this section permits us to make a material adverse change to an accepted order without a remedy required by law.

13. Prohibited Uses

You may not use the Services to: violate law; infringe intellectual-property, privacy, or other rights; harass, abuse, defame, or harm another person; submit false or misleading information; transmit malware or harmful code; send spam or unauthorized solicitations; impersonate another person; collect others’ personal information without authority; scrape or access the Services through automated means in a way that violates law or our technical restrictions; circumvent security measures; interfere with operation of the Services; or purchase products for unauthorized resale.

We may suspend or terminate access where we reasonably believe these Terms have been violated, subject to applicable law.

14. Suspension and Termination

You may stop using the Services at any time and may cancel a subscription as described above. We may suspend or terminate access if you materially breach these Terms, misuse the Services, engage in fraud, or create a security or legal risk. Termination does not affect rights or obligations accrued before termination. Provisions that by their nature should survive—including intellectual property, Submissions, payment obligations, disclaimers, liability limitations, indemnity, severability, and dispute provisions—will survive.

15. Disclaimers

To the fullest extent permitted by law, and except for express promises in these Terms, our policies, or product descriptions, the Services are provided “as is” and “as available.” We do not promise that the Site will always be uninterrupted, secure, or error-free.

To the fullest extent permitted by law, we disclaim implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, title, durability, and non-infringement. These disclaimers do not apply where such warranties or conditions cannot be excluded, including statutory guarantees and remedies that may apply under the UK Consumer Rights Act and Consumer Contracts Regulations, Australian Consumer Law, New Zealand Consumer Guarantees Act and Fair Trading Act, applicable Canadian federal or provincial consumer laws, or applicable United States federal or state law.

16. Limitation of Liability

To the fullest extent permitted by law, Renewell and its directors, officers, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, revenue, data, savings, or goodwill, arising from the Services or products where such loss was not reasonably foreseeable or was not caused by our breach.

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where it cannot be limited, wilful misconduct, breach of mandatory statutory guarantees, or any other liability or remedy that cannot lawfully be excluded or limited. Where a jurisdiction does not allow a particular exclusion or limitation, it applies only to the maximum extent permitted there.

17. Indemnification

To the extent permitted by law, you agree to indemnify Renewell and its affiliates, personnel, and service providers against third-party claims and reasonable losses arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of a third party’s rights. You will not be responsible to the extent a claim results from Renewell’s own breach, negligence, or misconduct. This section does not apply where prohibited by consumer law.

18. Events Beyond Reasonable Control

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, severe weather, public-health emergencies, war, civil unrest, governmental action, customs disruption, transportation interruption, network failure, or supply-chain disruption. We will take reasonable steps to minimize the effect and resume performance. Your mandatory rights concerning delayed or unperformed contracts remain unaffected.

19. Applicable Law and Consumer Rights

These Terms are governed by applicable law, without depriving you of mandatory protections provided by the law of the country, state, province, or territory where you ordinarily reside. Nothing in these Terms requires you to bring a consumer dispute in a particular forum if applicable law gives you the right to bring it elsewhere.

Before starting formal proceedings, we encourage you to contact info@getrenewell.com so we can try to resolve the issue. This does not restrict your right to contact a consumer-protection authority, regulator, court, tribunal, or alternative dispute-resolution body.

20. Severability, Waiver, and Entire Agreement

If a provision is unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remainder will remain effective. A failure to enforce a provision is not a waiver.

These Terms and the policies incorporated by reference are the entire agreement regarding the Services and supersede prior communications on the same subject, except that product-specific terms, checkout disclosures, and promotional terms may also apply. If a mandatory law conflicts with these Terms, the mandatory law controls.

You may not assign these Terms without our written consent. We may assign them as part of a merger, restructuring, financing, sale of business or assets, or similar transaction, provided this does not reduce mandatory consumer rights.

21. Changes to These Terms

We may update these Terms to reflect changes in the Services, business practices, or law. We will post the revised Terms and update the “Last Updated” date. Where required by law, or where a change materially affects an active subscription, we will provide additional notice before the change takes effect. Changes do not retroactively reduce rights attached to an order already accepted. If you do not agree to a change affecting a subscription, you may cancel before the next renewal.

22. Contact

Questions about these Terms may be sent to:

Renewell / ECOM GOD GROUP LIMITED
Email: info@getrenewell.com
Website: getrenewell.com