Renewell

Shipping & Delivery

Everything you need to know about how and when your order arrives.

Where we deliver

We currently deliver to the United Kingdom, Canada, Australia, New Zealand and the United States. If your country is not listed at checkout, we are not able to deliver there yet.

Delivery cost

Free tracked delivery on every order, to every country we serve. The price you see at checkout is the price you pay — no hidden shipping fees.

Processing time

Orders are processed within 1–2 business days. Orders placed at weekends or on public holidays are processed on the next business day.

Delivery time

Once processed, orders typically arrive within 7–12 business days. In a small number of cases delivery can take up to 15 business days, depending on your location, customs processing or courier delays outside our control.

Order tracking

As soon as your order is dispatched you will receive an email with a tracking number. Please allow up to 48 hours for the first tracking update to appear.

Duties and taxes

Any applicable import duties and taxes are already covered in the price you pay. You will not be asked for additional payment when your order is delivered.

Delayed or missing orders

If your order has not arrived within 15 business days of being processed, contact us and we will trace it for you. If it cannot be located, we will replace it or refund you in full.

Subscription deliveries

If you subscribed, your next supply is dispatched automatically on your renewal date. You can pause, reschedule or cancel at any time from your account or by contacting us — there is no minimum commitment.

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot take responsibility for orders sent to an address entered incorrectly, but if you contact us quickly we will always do what we can to help.

Questions

Email us at info@getrenewell.com and we will reply as quickly as we can.

Last updated: July 2026